Shipping & Return Policy

At Hot Tea Hot Chocolate Co. , we’re committed to delivering warmth and comfort straight to your doorstep. Please review our shipping policy below before placing your order:

 

Processing & Shipping Time

All orders are processed within 4-5 business days (excluding weekends and holidays). Once your order is processed, you will receive a confirmation email with tracking details.

 

Refunds & Cancellations

Due to the nature of our products, we do not offer refunds or accept returns. All sales are final. Please double-check your order before checking out.

 

Damaged Packages

If your package arrives damaged, please reach out to us at [your contact email] within 3 days of delivery with photos of the damage. We’ll be happy to assist you and work toward a resolution.

 

Thank you for sipping with us!